We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com
Damages and issues;
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
Please remember it can take some time for your bank or credit card company to process and post the refund too. In case of a return, the shipping fee belongs to the buyer.
Also, if there is a problem with the product you received, please contact us directly. We will come out with a helpful solution.
If the product arrived damaged and you may prove this with a document (Photo etc.),
We take all the responsibility so will directly issue a full refund for that.
We would like to remind you that a certain proportion of our income would be
donated to our animal friends.
Please provide a return tracking number if you decide to return the item.
A full refund will be issued as soon as we received the item back.